Overview
LockAidPro recognizes the paramount importance of maintaining your privacy and safeguarding the information you share with us. This Privacy Policy details how we collect, use, retain, and protect your personal information when you interact with our website or engage our locksmith services in Melbourne and other areas in Australia. Your use of our services and website constitutes your agreement to the terms outlined in this Privacy Policy.
Personal Data Collection
a. Client Identifiers: When you request our services, we collect necessary information such as your full name, residential or business address, phone number, and email address.
b. Financial Data: To process payments, we gather your credit card or debit card details.
c. User Metrics: For the purpose of optimizing our website and improving our service offerings, we may collect details like your IP address, the browser you use, your operating system, and other related user metrics.
d. Service Interaction Data: Information about your interactions with our services, such as service requests, feedback, and communication history.
Use of Your Information
a. Service Delivery: Your contact information is used to schedule service appointments and perform various locksmith services across Melbourne and surrounding areas. We also generate invoices using this data.
b. Payment Processing: Your financial data is employed to facilitate payments for services rendered.
c. Client Communication: We use your contact information to communicate with you effectively, answer your inquiries, update you about our services, or provide essential notifications.
d. Website and Service Improvement: Your user metrics and service interaction data are analyzed to enhance website performance, understand user preferences, and drive service improvements.
e. Marketing and Promotions: With your consent, we may use your information to inform you about special offers, promotions, and updates relevant to our services.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our site and improve our services.
a. Types of Cookies We Use:
- Essential Cookies: These are necessary for the basic functionality of our website.
- Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Functionality Cookies: These cookies allow us to remember choices you make and provide enhanced, personalized features.
- Targeting/Advertising Cookies: These cookies are used to deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns.
b. Managing Cookies: You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website.
Protection of Your Information
We are committed to ensuring the security and integrity of your personal data. Various administrative, technical, and physical security measures are in place to prevent unauthorized access, accidental disclosure, or data loss. However, it’s essential to understand that no method of online transmission or electronic storage is 100% secure.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
a. Client Identifiers and Financial Data: Retained for up to seven years after your last interaction with us to comply with legal and tax requirements.
b. User Metrics and Service Interaction Data: Retained for up to two years for the purpose of website and service improvement, unless you request deletion earlier.
c. Marketing Data: Retained until you unsubscribe or withdraw your consent.
Disclosure of Information
Your personal data’s confidentiality is our priority. We do not sell, trade, or rent your information to third parties. We may share your data with trusted third-party service providers who assist us in operating our website, managing our business, or providing services to you, but only under strict confidentiality agreements.
We may also disclose your personal data if legally required, in compliance with a subpoena or court order, or when necessary to protect our rights, your safety, or the safety of others.
Third-Party Websites and Services
Our website may incorporate services or offer links to external websites, including but not limited to Google Ads, Google Tag Manager, Google Analytics, and Facebook. These third-party services have their own privacy policies and cookie usage terms that are not governed by this Privacy Policy.
- Google Ads: For information on how Google Ads uses your data and how you can control information sent to Google, please review the Google Ads Privacy Policy.
- Google Tag Manager: To understand how Google Tag Manager collects and processes data, please read its Privacy Policy.
- Google Analytics: We use Google Analytics to collect statistical data about user behavior to improve our website and services. For details on how Google Analytics uses data and cookies, you can review their policy.
- Square: For payment processing, please read its Privacy Policy
Minors’ Privacy
Our services and website are intended for individuals over the age of 18. We do not knowingly collect personal data from minors under 18. Should we discover that such data has been provided without verified parental consent, we will take immediate steps to remove it.
Your Rights
You have the right to access, correct, or delete your personal data that we hold. You may also withdraw your consent for certain data processing activities. To exercise these rights, please contact us using the information provided on our website.
Amendments to This Privacy Policy
We reserve the right to update this Privacy Policy at our discretion and without prior notice. Your continued use of our website or services after any updates signifies your acceptance of the revised policy. We recommend reviewing this Privacy Policy periodically to remain informed about any changes.
